Refund policy

At Vacay Scents, we take pride in delivering high-quality products. Every item is carefully inspected before it is packaged and shipped to ensure it meets our quality standards.

Returns & Exchanges

Due to the nature of our products, used or lit candles cannot be returned or refunded. For hygiene and safety reasons, we are unable to accept returns once a candle has been burned or used.

Please note that fragrance preferences are subjective. We do not accept returns or offer refunds based solely on personal scent preference after purchase. We encourage customers to read our product descriptions carefully before placing an order.

Damaged or Defective Items

If your order arrives damaged or defective, we're here to help.

To be eligible for a replacement or refund, please contact us within 7 days of receiving your order.
Email us at: vacayscents1@gmail.com

Include your order number, a brief description of the issue, and clear photographs of the damaged product and packaging.

Once your claim has been reviewed and approved, we will offer either a replacement or a full refund, depending on the circumstances.

Non-Refundable Items

We are unable to offer refunds or exchanges for:

1. Used or lit candles
2. Products damaged due to misuse or improper handling
3. Orders returned without prior approval
4. Items returned after the 7-day reporting period
5. Products returned solely due to personal fragrance preferences
6. Refund Processing

If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding your order or our Return & Refund Policy, please contact us at: vacayscents1@gmail.com